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Returns & Exchanges
At Organic Traveller, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer a 30-day return policy for items in their original, unopened condition.
1
Initiate Your Request
Email our support team within 30 days of delivery with your order number and the reason for your return.
2
Prepare the Package
Securely pack the unused items in their original eco-friendly packaging to ensure they are protected during transit.
3
Ship It Back
Affix the provided return label to your parcel and drop it off at any authorized courier location.
4
Receive Your Refund
Once our team inspects the returned items, we will process your refund or store credit within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing