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Returns & Exchanges

At Organic Traveller, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer a 30-day return policy for items in their original, unopened condition.

1

Initiate Your Request

Email our support team within 30 days of delivery with your order number and the reason for your return.

2

Prepare the Package

Securely pack the unused items in their original eco-friendly packaging to ensure they are protected during transit.

3

Ship It Back

Affix the provided return label to your parcel and drop it off at any authorized courier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing